Today, more than ever before, organizations are subjected to rapid change and market pressures. To remain competitive and deliver customer success, every individual’s effort needs to be focused on successful business outcomes.

Two key areas combine to manage the human capital in your organization – process and structure on one hand and a competent manager and workforce on the other.

With an effective process and structure to manage performance, and with skilled and understanding managers, team members grow and develop in line with organizational imperatives.

STRUCTURE & PROCESSES
• Performance Management Framework
• Planning KPIs
• Performance Management Process
• Observing Behaviour & Rating Competencies
• Performance Reviews

COMPETENT MANAGERIAL SKILLS
• Communication for Improved Performance
• Coaching & Feedback
• Differences in Values & Work Style
• Motivating to Achieve Objectives
• Empowerment & Delegation

PROGRAM BENEFITS
• Developing the skills and ability to successfully manage the performance of others
• Addressesing the performance management process from planning through to appraisal or review
• Requisiting inter-personal and intra-personal skills to operate in partnership with the individual
• Building practical skill sets for delivering effective performance within your team
• Generating a positive productive performance partnership and fostering commitment to success through effective communication.
• Learning specific approaches to facilitate employee learning and growth to produce outcome-focused results
• Working with team members to create task and personal goals

Register online or print the brochure and fax your registration to
(603) 2162 6393. For additional info email: adminkl@cmtsp.com.sg or call (603) 2162 7322