FOCUSING ON
• Basics Of Conflict
• Causes Of Conflict
• How To Resolve Any Conflict?
• Approaches To Conflict Management
• Resolving Conflict Between Yourself And Another
• Resolving Conflict Between Others
• How To Resolve Team Conflict
• How To Mediate All The Time To Prevent Conflict
• Getting Started
• Coaching And Mentoring
• Counseling
• Communicating With Difficult People
• How To Discipline For Results

WHO SHOULD ATTEND
All Managers, Executives And Supervisors Who Have Difficulty in Managing Difficult People.

METHODOLOGY
• Simulations
• Interactive Activities
• Experiential Activities
• MDP(Managing Difficult People) Tools
• Case Studies

PROGRAM LEADER
MR. FABIAN SIDNEY THOMAS is currently a freelance consultant. He has more than 10 years of experience in Human Resource Management and Training and Development. He holds a Bachelor of Business (HRM) from Swinburne University of Technology, Melbourne, Australia. He has also obtained a certification in Train the Trainer with Corporate Training Australia, Australia and is a certified trainer in Australia.