FOCUSING ON
• Introduction To Credit Policy And Control
• Litigate Or Negotiate?
• Common Difficulties
• Speaking Skills
• Listening Skills
• Questioning Skills
• Interpersonal Skills
• Negotiating Skills
• Meeting Customer Needs
• The Effective Collection Call
• Getting Results
• Personal Action Plan

WHO SHOULD ATTEND
This practical professional skills workshop is designed to help participants build confidence and develop the necessary proficiency and techniques in order to collect an overdue account whilst continuing a profitable relationship with the customer.

This course would be of great benefit to:
• Directors
• Managers
• Accountants
• Finance and Administrative Managers & Executives
• Financial Controller
• Credit Controllers
• Company Secretaries
• Bankers
• Financial Planners
• Business Entrepreneurs

METHODOLOGY
• Lectures
• Group Discussion
• Practical Workshop

PROGRAM LEADER
KITSON FOONG has been an active legal practitioner for over two decades. An accomplished leading litigator, he has successfully acted as counsel and represented clients before tribunals and courts of all levels in the Malaysian judicial hierarchy. His clientele includes both international and local financial institutions, public-listed and privately held companies as well as private citizens.