COURSE HIGHLIGHTS:
• Defining The Characteristics Of Effective Facilitation
• The Dynamics Of The Group
• Planning And Structuring Facilitation
• Communication Skills For Facilitators
• Managing Conflict
• Bringing The Session To A Close

METHODOLOGY:
This course will consist of delivery of the concepts of facilitation
by the course leader, followed by short, practical sessions in pairs or groups.  Participants will have the opportunity to practice techniques and
ideas learnt during the course.

OVERVIEW

Peter Senge of MIT says ‘Today everyone in business is into “teams”, but learning how to “think together” involves very high-level skills that few managers have’. 

When groups of people get together in today’s organisation, time is like gold dust.  We all have to learn how to use this precious time to help people think imaginatively, communicate clearly, learn from each other and come up with workable solutions to problems.  Facilitating meetings and business discussions effectively has now become vital not only for successful managers, but also or the successful technical specialist. 

This course explores the skills, qualities and processes used by effective facilitators to help others maximize their contribution by creating and managing the right environment.

OBJECTIVES

This course aims to provide participants with the principle skills and processes in the facilitation of meetings and group discussions to draw out and process audience input for the purpose of moving a discussion forward.  Participants will also learn how to recognise group dynamics and motivations through dialogue, feedback and consensus building.

AFTER ATTENDING THIS COURSE, YOU WILL RETURN TO YOUR JOB…
• Identifying and explaining the process and values of facilitation.
• Identifying the roles, responsibilities, skills and qualities of an effective facilitator.
• Assessing your current skills against a range of facilitation styles.
• Maintaining neutrality while working as facilitator.
• Recognising group dynamics and motivations.
• Building consensus and address resistance.
• Maintaining energy and participation in a group.
• Developing strategies to manage dysfunction.

WHO SHOULD ATTEND
The course is suitable for managers and professionals from all sectors who facilitate groups or teams and who would benefit from developing their skills to achieve
successful team/group outcomes.

LEARN FROM THE BEST

NANCY ONG is a certified trainer by Pembangunan Sumber Manusia Berhad (PSMB).  She holds an MBA from the University of Strathclyde, United Kingdom, having initially qualified as a banker from the Chartered Institute of Bankers, United Kingdom.  She is also a qualified teacher of English to Speakers of Other Languages (TESOL), awarded by Teach International, Australia.

She specialises in courses on Foreign Currency Management in International Trade; Credit Management; Trade Financing; Developing Business Plans; Business Writing and Communication; Presentation Skills; and Customer Relationship Management. 

Her expert knowledge and experience in finance and customer service are her assets in the development of these courses to meet the needs of the market.  Her training has been well accepted and rated by her participants both in the public and in-house programmes that she conducts.

Prior to corporate training, Nancy was in the banking and financial industry.  During her service in OCBC Bank and EON Bank, she has gathered extensive experience in Customer Service, International Trade Finance, Branch Operations, Treasury Management, Project and Risk Management.

COURSE TIMING
Registration: 8.30 am, Course Begins: 9.00 am,Morning Coffee: 10.30 am,
Lunch: 1.00 pm to 2.00 pm,Tea Break: 3:30 pm, Course Ends: 5.00 pm

CERTIFICATE OF COMPLETION
A Certificate of Completion will be awarded upon successful completion of each course. This serves as evidence of your personal and professional commitment to you career.