FOCUSING ON
- Re-inventing Yourself
- Developing Your Business Relationship with Those You Support
- Breaking Barriers to Efficiency & Effectiveness
- Managing Multiple Work Priorities
- Managing Yourself & Self-Empowerment
- Your Role & Influence in the Organization
- The Power of Communication
- Reaching Your Peak Performance & Potential

PLUS! Administrative Learning Activities & Action Plan

WHY YOU CAN'T MISS THIS
Assistants to Managing Directors, General Manager, Heads of Departments perform a myriad of challenging duties far beyond the world of mundane administration. They act as the forerunner for the executive / executives they support and they strive daily to achieve corporate success in a smooth and orderly manner.

It is NOT a role that should be underestimated or undermined by anyone. It is ordinary people handling extraordinary tasks and accomplishing those tasks with ingenuity, confidence and pride.

This is the paradigm shift that executive assistants, PAs and the like need to embrace and empower themselves with. By exceeding expectations and performing at peak efficiency and effectiveness, these assistants can leverage their skills to go the extra mile and move forward in their personal and professional lives.

BY THE END OF THIS PROGRAM, PARTICIPANTS WILL BE ABLE TO:

- Understand and appreciate the administrative function and how it adds value to a business
- Understand the various areas of responsibility within the administrative scope and the skills to transcend these functions to higher levels of achievement and accomplishment
- Improve skills in office management, as well as other aspects of the administrative function
- Increase the ability to support management and staff in the organization in delivering products and services
- Increase the ability to achieve organizational goals and objectives

METHODOLOGY
This program is a balanced combination of theoretical knowledge and practical exercises. It is comprised of sessions where knowledge is imparted, followed by role-play sessions and exercises. Every main point is illustrated with various examples and analogies in the form of sample cases, video clips and various other supporting materials. Ample time is provided to ensure that participants are able to practice what they have learnt during the sessions.

Emphasis is put on assessment and understanding of the participants' ingrained habits, with focus on those areas that would be immediately usable by the participants in their daily work. This includes personal assessments, scenario exploration and practical discussion of real-life situations. Participants are constantly encouraged to use real-life work situations as their source of material for exercises and practice sessions conducted.

COURSE FACILITATOR
MS JALINI ALIAS brings with her more than 15 years of corporate experience with international and local companies such as Shell, Canon, Perwaja Steel, Maju Holdings, KL Linear City and various colleges, hotels and other manufacturing and service-oriented organizations. She has also been featured in 3 sessions of RTM2's Morning Glory program.

She is presently Principal Consultant of PurpleTrack Solutions and Operations Director of APLE (Asia Pacific Link of Enrichment Sdn Bhd.)

Her past appointments include Vice President of Marketing & Communication with Strategy College and Senior Consultant and Trainer with Global Management Technology Training. She is also a translator certified with the National Translation Institute. Since 2006, she has been a Subject Matter Expert in Leadership, English as well as Education & Knowledge Excellence for Yayasan Pelajaran MARA.

Jalini's passion for training is reflected in her fully interactive and fun training programs such as development programs for managers, supervisors, administrators and secretaries, human resource management, success mindsets, business communication, social and office etiquette and motivation for all levels in various industries.

She achieves her objectives and mission through challenging sessions, simulations, role plays and case studies, thus consistently receiving excellent feedback from participants.

She holds a Masters in Business Administration and is currently preparing herself for her Doctorate in Communication.

CERTIFICATE OF COMPLETION
A Certificate of Completion will be awarded upon successful completion of each course. This serves as evidence of your personal and professional commitment to you career.

COURSE TIMING
Registration: 8.30 am, Course Begins: 9.00 am,
Morning Coffee: 10.30 am, Lunch: 1.00 pm to 2.00 pm,
Tea Break: 3:30 pm, Course Ends: 5.00 pm