Day 1 - Monday, 25th August 2008

UNDERSTANDING WHAT BCP/BCM IS ALL ABOUT
• Introduction & definition of BCP
• What BCP is
• BCP policy statement
• Business survival versus business-as-usual concept
• Business resilience and corporate governance
• Purposes/objectives of BCP
• Various stakeholders that rely on your BCP

BCP FUNDAMENTALS
• Meaning of disaster, crisis, and emergency
• Disruptions and impacts due to crisis/disaster
• 4 basic causes of typical business crisis
• Understanding the 4 Ps of business and non-business operations’ vulnerability
• Develop the vigilant habit: ‘Be Prepared’ motto to manage ‘surprises’ and the risk of ‘unknowns’

MEASURING OR QUANTIFYING BCP
• Know what disaster management cover
• Mapping the outline of your BCP
• Identifying your critical business/service functions
• Importance of business impact analysis (BIA)

CONTENTS OF A BCP
• General introduction and overview
• Plan invocation
• Communication
• Suppliers
• Appendices/supplementary documents

BCP JOURNEY
• The need for a BCP time line in the BCP journey
• Global plan versus tactical plan in a BCP
• The importance of operational or business recovery site (BRS)
• Resources and facilities needed for BCP programme and BRS
• Cold BRS
• Warm BRS
• Hot BRS

THE BCP FRAMEWORK
• Understanding the 5 step cornerstones or domains
• Cornerstone 1: Project mgt & team orientation
• Cornerstone 2: Risk mgt, BIA, recovery strategies defined
• Cornerstone 3: set up alternative facility; develop recovery plans
• Cornerstone 4: Education, awareness, training; scenario testing
• Cornerstone 5: Plan maintenance programme

GETTING FAMILIAR WITH THE VARIOUS FORMS OF EMERGENCY, CRISIS, OR DISASTER
• Environmental disasters
• Organised and deliberate disruption
• Loss of utilities and services
• Serious information security incidents
• Other emergency situations

IMPLEMENTING THE 8 PHASES OF A BCP JOURNEY
• Initiating the BCP project
• Assessing business risk and impact of potential emergency
• Preparing for a possible emergency
• Disaster recovery phase
• Business recovery phase
• Testing and business recovery process
• Training staff in the business recovery process
• Keeping the plan up to-date

CRISIS  ESCALATION  GUIDE & MATRICES
• Make it simple
• The 2 or 3 level of hierarchy you need
• Who calls the shot
• How to communicate
• Infrastructure, means and enabler for escalation

Day 2 - Tuesday, 26th August 2008
 
RIGHT, FACTUAL & TIMELY COMMUNICATION IS CRITICAL 
• Formal communication, timely and factual.
• From highest authority/level
• No other level/party authorized to communicate or be interviewed
• Past examples of disasters with poor communication and involvement by the top mgt/board 
• Calming the situation: manage victims, public needs, expectations and /requirements 
 
ROLES OF  VARIOUS PARTIES 
• Board of directors
• Senior management
• BCP Steering Committee
• BCP Co-ordinator
• BCP Working Group
• Others in the company, like Internal Audit, Risk   
• Management, Compliance Dept, etc

7 Cs of BCP:  CRITICAL ELEMENTS FOR SUCCESSFUL BCP PROGRAMME 
• Commitment from the top 
• Conducive environment and support/involvement of all and sundry
• Costs and financial budget. 
• Conduits:  Co-ordination, infrastructure, system
• Communication: formal, official, high level and PR impactful
• Constant updating, regular testing and servicing of the BRS
• Change: manage change well to avoid ‘surprises’

KEY ISSUES  
• Identify your key personnel and their reliefs / alternates
• Frequency of emergency rehearsals, drills, and first aids
• What are most important to save during disaster/crisis
• Your BCP must cover your Head Office, regions, branches, overseas operations

DETAILED  BCP OUTLINES AND DOCUMENTATIONS  

PREPARING FOR A POSSIBLE EMERGENCY
• Back-up and recovery strategies
• Key BCP supplies and personnel
• Key documents and procedures

DISASTER OR CRISIS RECOVERY PHASE 
• Planning for handling the emergency 
• Notification and reporting during crisis/disaster recovery phase

BUSINESS RECOVERY PHASE 
• Managing the business recovery phase   
• Business recovery activities

TESTING THE BUSINESS RECOVERY PROCESS
• Planning the tests 
• Conducting the tests

TRAINING STAFF IN THE BUSINESS RECOVERY PROCESS 
• Managing the training process
• Assessing the training

KEEPING YOUR BCP  UP TO DATE (MANAGE CHANGE) 
• Maintaining the BCP
• Change controls for updating the BCP 
• Responsibilities for maintenance of each part of the plan
• Test all changes to the plan
• Advise person in charge of the BCP training

FOR YOUR ORGANISATION, WHAT ARE AT STAKE, IF YOU HAVE NO BCP PROGRAMME?

MYTHS & MISCONCEPTIONS IN BCP